What makes CareLink different from Uber/Lyft?

We guarantee zero cancellations, provide senior-trained drivers, and include round-trip pricing. Unlike ride-shares, we prioritize safety, reliability, and personalized care. 

How much does it cost?

Our plans start at $250/month for 4 round-trip rides (Essential Plan) and go up to $660/month for 12 round-trip rides plus 1 long-distance trip (Concierge Plan).

You can save up to 50% compared to Uber or Lyft—plus, enjoy the peace of mind of having your own dedicated driver, always available for medical visits, errands, or family outings. 

Are drivers background-checked?

Yes! All drivers pass rigorous background checks and complete senior care training for mobility assistance and emergencies.

What if I need to cancel a ride?

Cancel for free with 24-hour notice. Late cancellations (<24 hours) incur a 20% fee to cover driver costs.

Do you accommodate wheelchairs?

Absolutely! Our vehicles have portable ramps, secure seating, and trained drivers to assist with boarding.

How do I book a ride?

Simply call us at (315) 450-4336, and we’ll help you get started.

Or, scroll to the bottom of our homepage and click the “Take Action” button to fill out our online booking form—no app needed! After you submit the form, you’ll receive a confirmation email with next steps. 

What happens if I use all my monthly rides?

You’ll receive an alert and can purchase extra rides at a discounted rate (e.g., $50/ride for Essential Plan users).

Can I choose my driver?

Yes! We’ll match you with a consistent, trusted driver for familiarity and comfort.

What if my ride is late?

We guarantee on-time pickups. If delayed, you’ll get 50% off your next ride.

Do you offer same-day rides?

Yes! Book with 4-hour notice for a $15 surcharge.

Do you offer same-day rides?

Yes! Book with 4-hour notice for a $15 surcharge.

Is insurance included?

Yes, all rides are covered by $1M commercial auto insurance for your peace of mind.

How do senior centers partner with you?

Centers need 30 subscriptions or 120 rides/month to get a dedicated driver.

Can I pause my membership?

Yes! Pause anytime for up to 3 months with no fees.

Are discounts available for low-income seniors?

We offer sliding-scale pricing for qualifying seniors. Contact us for details.

How do I contact support?

Call/text (315) 450-4336. We’re here 7 AM–7 PM daily

Still have questions?

📞 Call us now – We’re happy to help!